TeraWish provides digital membership, points, and online cultural experiences. Please review the price, benefits, point validity, and service nature before payment.
General policy
- Membership and points are digital services. After a successful payment and benefit grant, refunds are generally not provided for change-of-mind requests.
- If there is duplicate billing, a successful payment without membership benefits, a technical failure, or an unauthorized transaction, contact us as soon as possible.
- We review refund requests based on the specific situation, service usage, and Creem's payment processing workflow.
How to request a refund
- Email us at akens008@gmail.com.
- Include your account email, payment time, order or receipt identifier, and a description of the issue.
- Do not send card numbers, passwords, verification codes, identity documents, or other sensitive information by email.
Membership renewal
- Membership uses manual renewal and will not charge again in the next period by itself.
- When points run out or membership expires, you can pay again to renew if you want to continue using member benefits.
- For membership renewal, payment, or refund questions, contact our support email.